Human Resources, Learning & Development

"Transforming operational cost into investment"
In units with over 8 rooms, the staff is the mirror of the business and the primary sales driver. We don't just find employees; we create hospitality professionals.

• Recruitment & Selection: CV evaluation and interviews based on strict criteria (soft skills, language proficiency, experience), ensuring that individuals fit your property's culture.
• Sales-Oriented Training (Upselling & Cross-selling): This is the core of our method. We train Reception and Service teams not just to serve, but to sell:
• Room Upgrades upon arrival.
• Promotion of extra services (Transfers, Breakfast, Activities).
• Closing future reservations directly (Direct Bookings) to avoid commissions.
• Customer Experience & SOPs: Training on Standard Operating Procedures (SOPs) for every department (Housekeeping, Front Office). We teach the "art of detail" and Complaint Handling, so that every review turns into an opportunity to showcase professionalism.
• Role-Playing & On-the-Job Coaching: Training doesn't stop at theory. We apply simulation scenarios and provide continuous on-the-job guidance for lasting improvement.