HR Management & Staff Training Academy
"Transforming operational cost into investment"
In units with over 8 rooms, the staff is the mirror of the business and the primary sales driver. We don't just find employees; we create hospitality professionals.
In units with over 8 rooms, the staff is the mirror of the business and the primary sales driver. We don't just find employees; we create hospitality professionals.
- Recruitment & Selection: CV evaluation and interviews based on strict criteria (soft skills, language proficiency, experience), ensuring that individuals fit your property's culture.
- Sales-Oriented Training (Upselling & Cross-selling): This is the core of our method. We train Reception and Service teams not just to serve, but to sell:
- Room Upgrades upon arrival.
- Promotion of extra services (Transfers, Breakfast, Activities).
- Closing future reservations directly (Direct Bookings) to avoid commissions.
- Customer Experience & SOPs: Training on Standard Operating Procedures (SOPs) for every department (Housekeeping, Front Office). We teach the "art of detail" and Complaint Handling, so that every review turns into an opportunity to showcase professionalism.
- Role-Playing & On-the-Job Coaching: Training doesn't stop at theory. We apply simulation scenarios and provide continuous on-the-job guidance for lasting improvement.
Learning & Development (L&D)
Specialist Specializing in the delivery of the following seminars and training modules:
- Complaint Handling & Resolution: Strategies for effective conflict resolution.
- Time Management for Department Heads (HODs): Productivity techniques for senior leadership.
- Guest Review Management : Handling feedback and performance assessments.
- Whistleblowing Policy & Procedures: Ethics, compliance, and reporting protocols.
- Leadership Skills: Core management and team-building skills.
- Housekeeping Excellence: Standards for hospitality operations.
- Negotiation Mastery: Strategies for win-win outcomes
- CV Writing & Optimization
- Interview Confidence Coaching
Reservations & sales management
Your Hotel's "Voice": Active Sales, Not Just Order Taking.
Converting every inquiry into a confirmed booking, reducing dependency on commissions.
Converting every inquiry into a confirmed booking, reducing dependency on commissions.
At AETHER MANAGEMENT, our reservations department does not wait passively. We operate as a dynamic sales engine 365 days a year, focusing on profitability and immediate response efficiency.
- Proactive Sales Handling: Immediate and professional management of all inquiries (email, phone) aimed at maximizing Lead Conversion.
- Direct Booking Strategy: Targeted actions to increase direct bookings, effectively bypassing high OTA commissions and increasing net revenue.
- B2B & Tour Operators: Developing partner networks and establishing commercial agreements with travel agencies to ensure steady guest flows.
- Group Management: Specialized handling of group reservations to maximize occupancy during off-peak periods.
Revenue Management
Financial Intelligence: Maximizing Profit Per Room.
Pricing is not luck. It is science, banking analysis, and strategy.
Leveraging our strong banking background, we approach Revenue Management with investor-level precision. Our goal is not just high occupancy, but selling every room at the highest possible price at any given moment.
- Dynamic Pricing (Yield Management): Daily real-time price adjustments based on demand, competition, and historical data to optimize RevPAR (Revenue Per Available Room).
- Forecasting & Reporting: Accurate revenue forecasts and detailed performance reports, giving you complete control over your investment.
- Channel Management Strategy: Strategic control of sales channels (Booking, Expedia, WebHotelier) to prevent Rate Parity issues and optimize distribution.
- Competitor Analysis: Continuous monitoring of the competitive landscape for immediate adjustment of commercial policy.
Complete new property set up & consulting
Pre-Opening & Consulting: Laying the Foundations for Success. Transforming real estate into a functional business, avoiding costly planning mistakes.
A property's success is determined before it welcomes its first guest. We handle the project from the Pre-opening stage, combining architectural functionality with operational efficiency.
- Concept & Market Positioning: Creating a unique brand identity and correctly positioning the product within the target market.
- Operational Audit & Setup: Collaborating with architects to create functional spaces (Back of House, staff flows) that reduce future operational costs.
- Tech Stack Implementation: Selection, installation, and configuration of the appropriate systems (PMS, Channel Manager, Booking Engine) for total digital organization.
- SOPs Creation: Drafting and implementing Standard Operating Procedures, ensuring consistent 5-star service quality from day one.